Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
How long does shipping take?
Please allow 3-7 business days for deliveries within the United States. There are some products that you may order that are still under production and therefore, will take longer to ship. However, you would know this before you buy them, as we would make that clear in the description of the product. We thank you so much for your patience and understanding.
How can I return an item?
Returns must be in unworn condition, free from (dog) hair or damage, with the original package. Click here to read more about our return policies.
I think my package is lost. What do I do?
First double check the tracking number we assigned to your shipment. If the tracking says your package has been delivered, please check with your local post office or mail carrier. If your tracking has not been updated, please contact us as soon as possible, and we will do our best to help locate your package.
How can I contact FurRescue Fashions?
Please e-mail us at email@example.com and allow us at least 24 hours to respond.
How does FurRescue Fashions ship orders?
We use the United States Postal Service to ship all packages. All packages will include a tracking number.
My package got sent back to FurRescue Fashions. What now?
If the shipping information you gave us was incorrect, and your package got sent back to us, we will gladly reship your package a second time to the correct or alternative address. Please note, customers must cover the shipping fees in order to have their order shipped out a second time.
What payments does FurRescue Fashions accept?
We accept PayPal, VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER, AmazonPay, and Apple Pay.
How do your sizes run?
Most products will have a size chart under the product description and/or in the pictures of the products.
Can I cancel my order?
Please contact us as soon as possible if you want to cancel your order. If your order status is Shipped, we cannot cancel your order because it is already on its way to you.
Can I change my delivery address after I’ve placed my order?
Please contact us as soon as possible if you've entered the incorrect delivery address for your order. Unfortunately, we are unable to change addresses for orders that have already been made and/or dispatched. FurRescue Fashions can't be held responsible for items that do not reach the recipient due to an incorrect address being provided at checkout.
What is your return policy?
We do not offer refunds. We do accept exchanges or give store credit of unworn items within 10 days of delivery date. FurRescue Fashions is not responsible for return shipping charges. If you don't love your FurRescue Fashions Item, we'd love to work with you to make it right. Please get in touch if you have any problems with your order. Email: firstname.lastname@example.org